1. Warranty Period

• Our cold plunge products come with a 1-year warranty against manufacturing defects from the date of purchase. The warranty period is outlined in the product documentation and varies by product.
• The warranty does not cover inflatables and only allows for one replacement of the product/order.
• In the case of The Krýo Pod, the warranty can only be granted for tear/seam leakages or structure defects. Small holes and minor defects do not warrant a replacement if they are reported after 10 days of receiving the item.

2. Eligibility for Warranty Claim

• To be eligible for a warranty claim, the issue must be related to a manufacturing defect and not caused by misuse, neglect, or normal wear and tear.
• Misuse includes, but is not limited to, punctures, tears, or damage resulting from improper installation, storage, or maintenance.

3. Warranty Claim Process

• In the event of a manufacturing defect, please contact our customer support team at support@thekryo.com. Provide your order number, clear photos or videos of the issue, and a detailed description.
• Our customer support team will assess the claim and guide you through the warranty claim process.
• If the issue is determined to be a manufacturing defect and falls within the warranty period, we will either repair or replace the product at our discretion.

4. Exclusions from Warranty

• The warranty does not cover damage caused by misuse, neglect, accidents, or any unauthorized modifications to the product.
• Normal wear and tear, such as minor surface imperfections or cosmetic damage, are not covered by the warranty.
• The Kryo Plunge's Chiller (Kryo Chiller) is IPX4 rated. The IPX4 rating reflects resistance to water splashes only. For example, sweat, light rain and humid conditions are acceptable for this IP rating. Water under pressure, however, might damage the Kryo Chiller. Our warranty does not cover damage to the Kryo Chiller from external temperatures below 1 degree celsius and/or exposed water under pressure. If external temperatures are on the horizon and your Kryo Chiller is outdoors or inside of a sheltered area without consistent heat, ensure that The Kryo chiller is disconnected and brought indoors to prevent damage from external, cold environments. 

5. Customer Responsibility

• It is the customer's responsibility to properly install, use, and maintain the cold plunge product according to the provided instructions.
• Any attempt to repair or modify the product by the customer or a third party not authorized by Krýo Health & Wellness will void the warranty.

6. Limitation of Liability

• Krýo Health & Wellness is not liable for any indirect, incidental, or consequential damages arising from the use of our products.

7. Contact Information

If you have any questions or concerns regarding the warranty claim process, please contact our customer support team at support@thekryo.com. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing Krýo Health & Wellness. We appreciate your business!